Shipment Policy
Effective Date: January 8, 2025
Ulysunie Sports Equipment Shipment Policy
At Ulysunie, we aim to ensure that your sports equipment purchases are delivered promptly and efficiently. This Shipment Policy outlines our shipping methods, delivery times, costs, and other related terms when you shop on our website, ulysunie.com.
Shipping Methods
We utilize various reputable shipping carriers to deliver your orders, including but not limited to:
Standard Shipping: This is our default shipping method and provides a cost-effective option for most orders.
Expedited Shipping: If you require your order sooner, we offer expedited shipping options for faster delivery times.
Specific Carrier Shipping: In some cases, we may offer the choice of a specific carrier.
Shipping Partners: We may use a combination of carriers and partners in order to fulfill each order.
Delivery Times
Processing Time: Orders are generally processed within 1-3 business days of the payment confirmation. This does not include weekends or public holidays. Please note that some personalized or custom orders may require additional processing time.
Shipping Time: Once your order is processed, shipping times vary depending on your location and chosen shipping method:
Standard Shipping: Typically takes 3-7 business days for delivery within the contiguous United States.
Expedited Shipping: Usually takes 1-3 business days for delivery within the contiguous United States.
International Shipping: Please note, we do not offer shipping outside of the United States
Remote Areas: Delivery to remote or rural areas may take longer than the estimated times.
Delivery Estimates: All shipping times are estimates and not guaranteed. External factors may cause unexpected delays, for which we are not responsible.
Shipping Costs
Calculation: Shipping costs are calculated based on the weight, size, and destination of your order, as well as the chosen shipping method.
Transparency: The exact shipping cost will be displayed at the checkout before you finalize your purchase.
Free Shipping: We may offer free shipping on select orders or during special promotions. If you are eligible for free shipping, this will be clearly stated at the checkout.
Shipping Zones
Domestic: We ship to all states within the contiguous United States.
International: We currently do not offer international shipping.
Restrictions: We reserve the right to restrict shipping to specific locations or regions at our discretion.
Tracking Your Order
Tracking Number: Once your order is shipped, you will receive a confirmation email containing your order tracking number.
Tracking Information: You can use this tracking number to monitor your package’s progress through our chosen carrier’s website.
Address Information
Accurate Details: Please ensure that your shipping address is complete and accurate when placing an order. We are not responsible for delays or undeliverable packages due to incorrect information.
Changes: If you need to change your shipping address after your order has been placed, please contact us immediately at info@ulysunie.com. We will do our best to accommodate your request but cannot guarantee changes can be made once an order has been shipped.
Delivery Issues
Damaged Packages: If your package arrives damaged, please notify the courier at the point of delivery and contact us within 72 hours at info@ulysunie.com. Please provide photographs of the damage to both the packaging and the product.
Lost Packages: If you believe your package has been lost, please contact us at info@ulysunie.com, and we will work with the shipping carrier to resolve the issue.
Incorrect Items: If you receive an incorrect item, please notify us immediately, and we will arrange for a replacement or refund at no additional cost to you.
Undeliverable Packages: If a package is returned to us as undeliverable, you will be responsible for the reshipping costs.
Customs and Import Duties
Please note that we are not responsible for any customs duties, import taxes, or other fees that may be incurred for domestic shipments.
Changes to This Shipment Policy
We reserve the right to update this Shipment Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. By continuing to use our website after any changes, you agree to the updated policy.
Contact Us
Ulysunie
209 Huntington Dr
Antioch, CA 94509
United States
Phone: (925) 206-4791
Email: info@ulysunie.com
Website: ulysunie.com